Privacy Policy for Integrity Counseling & Wellness, LLC

Effective Date: 09/17/2023

At Integrity Counseling & Wellness, LLC ("we," "our," "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information in compliance with applicable laws and regulations. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiable Information (PII): Your name, email address, phone number, address, date of birth, and any other information you provide during your interactions with us.
• Health Information: Information related to your physical or mental health that is necessary for providing counseling and wellness services.
• Communication Data: Information you provide to us through our website, phone calls, emails, or other communications.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide counseling, therapy, and wellness services.
• To communicate with you about appointments, updates, and billing.
• To respond to your inquiries and provide customer support.
• To improve our services and ensure your satisfaction.
• To comply with legal and regulatory requirements.
• We will not use or disclose your PHI for marketing purposes.
• We will not sell your PHI in the regular course of business.
• Phone numbers collected with SMS consent, will not be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.

3. SMS Opt-In Messaging

By providing your phone number or email address to Integrity Counseling & Wellness, LLC, you consent to receive promotional and informational messages. These messages may include reminders, wellness tips, and updates related to our services. Message frequency may vary, and you can opt out at any time.

SMS Opt-In Message Example:

• "Thank you for opting into SMS messages from Integrity Counseling & Wellness, LLC. To opt out at any time, text STOP. For assistance, text HELP or visit [email protected]. Message and data rates may apply. Message frequency may vary

4. SMS Opt-Out Instructions

If you no longer wish to receive messages from us, you may opt out at any time with a 'STOP' reply. When you opt-out, we will stop sending further messages.

SMS Opt-Out Message Example:

• "You have opted out from messages from Integrity Counseling & Wellness, LLC. No further messages will be sent. To opt back in reply 'START'.

5. SMS HELP Instructions

If you need assistance with your messages, you can contact us for support. Simply reply with the word "HELP" for more information, or reach out to our support team directly.

• "For help with messages from Integrity Counseling & Wellness, LLC, please contact us at [admin@integritycounselingsc.com] or call [803-250-6456]."

6. Data Retention

We retain your personal information only for as long as necessary to provide our services to you, comply with legal obligations, and resolve disputes. If you choose to opt-out of communications, we will retain your information in our system in a secure manner for compliance purposes, but we will no longer send marketing or promotional messages.

7. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Sharing Your Information

We do not share your personal information with third parties, except in the following cases:

• To service providers and contractors who help us provide services (such as payment processors, billing/collections company).
• If required by law or legal process, such as a subpoena or court order.
• To protect the safety, rights, or property of Integrity Counseling & Wellness, LLC or others.

9. Your Rights

You have the right to:

• Access and correct your personal information.
• Request the deletion of your personal information, subject to certain legal restrictions.
• Opt-out of marketing communications at any time.

To exercise these rights, please contact us using the information provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy please contact us at:

Integrity Counseling & Wellness, LLC
Email: admin@integritycounselingsc.com
Phone: 803-250-6456
Website: www.integritycounselingsc.com